Choose another global region
Terms and Conditions
Scroll to bottom of page to accept terms and conditions

Legal Notice

Legal Notice


Terms And Conditions of the Electronic Invoice Presentment and Payment Service


The parties to the present contract have requested, and they hereby confirm their request, that it be drafted in the English language; les parties au présent  contrat ont demandé et par les présentes elles confirment leur demande, qu´il soit rédigé en anglaise.





“Electronic Invoice Presentment” means the online viewing of invoices.


“Electronic Invoice Payment” means the online payment of invoices. 


The “Service” means Electronic Invoice Presentment and/or Electronic Invoice Payment as provided by Ryder Truck Rental, Inc. (“RTR”) or its designee. 


"We," "us," and "our" refers to the RTR and its affiliates.


"You" and "your" refers to the individual or entity that is using the Service. An "Authorized User" is any individual, which you allow to use the Service or your password or other means to access your account.


"Payment Instruction" is the information provided by you to the Service for a bill payment to be made to RTR or other payee (such as, but not limited to, Customer Number, Invoice number, and Scheduled Payment Date).


"Payment Account" is the checking account from which invoice payments will be debited which you represent is within your custody or control.


"Business Day" is every Monday through Friday, excluding Federal Reserve holidays.


"Scheduled Payment Date" is the day you want RTR or other payee to receive your bill payment and is also the day your Payment Account will be debited; if the Scheduled Payment Date falls on a non-Business Day, the Scheduled Payment Date will be considered to be the next preceding Business Day.


"Due Date" is the date reflected on your Invoice for which the payment is due.


"Scheduled Payment" is a payment that has been scheduled through the Service but has not begun processing.


“TAC” means these Terms and Conditions


"Agreement" means these Terms and Conditions (TAC) of the Service.




Registering for the Service

You must complete the online enrollment form to receive the Service, which includes Electronic Invoice Presentment and Electronic Invoice Payment.  By acknowledging below and completing the enrollment you agree to the TAC (as the same may be amended from time to time without notice to you) and that we may amend the TAC without prior notice.


By completing the enrollment and Registering for the Service, you instruct us to stop sending you a paper invoice(s) in the mail (although we may continue do so at our option). You instruct us to notify you, electronically at the e-mail address you supply, that your invoice(s) is available for review and payment.


When you authorize payment, you instruct us to draw funds from your Payment Account to pay your invoice(s).


Password and Security

You understand that your password and any other security code are there for the protection of your information and the integrity of your payment although we are not liable and bear no responsibility for the failure of such safeguards to maintain the integrity of your data. It is your responsibility to see that your password and other security codes are not disclosed to unauthorized persons. If you believe your password or other security codes have been stolen, or may be used improperly, you must notify us immediately. You can contact us by using the e-mail Customer Service link provided or by telephone to 800-947-9337.



When the Service receives a Payment Instruction, you authorize the Service to debit your Payment Account and remit funds on your behalf so that the funds arrive as close as reasonably possible to the Scheduled Payment Date designated by you. You certify that any Payment Account you add to your profile is an account from which you are authorized to make payments, and any payment you make using the Service will debit a Payment Account that you are legally authorized to use.


You should schedule payment of your invoice(s) at least 2 business days prior to the date it is due so that we receive the funds on or as close as possible to the day the bill is due.  The Service is not responsible if the payment cannot be processed for any reason whatsoever, including, without limitation, because of any one or more of the following:

o        There are insufficient funds in your banking or financial institution account, or the payment would exceed your credit limit;

o        You provided any incorrect information during the registration process;

o        The Service is unavailable for technical reasons and you have been notified of the problem; or

o        The existence of circumstances beyond the control of the Service including fire, flood, storm, strikes or civil unrest.

In any case, you shall remain liable for all amounts due unless and until the full amount of the funds are debited from your Payment Account and paid to RTR or other applicable payee.




Fees and Charges

Currently, there is no charge by us to you for using the Service. You are responsible for payment of your invoice(s). You are also responsible for any costs of telephone and Internet service necessary to reach us to use this Service. If a payment cannot be completed or is refused because of insufficient funds or credit limits, you agree that you are responsible for:

o        Return payment fees, services charges, or other fees that may be assessed by third parties; and

o        Any fees or costs (including legal fees and court costs) incurred in attempting to collect the amounts from you.


Changes in Your Information

You agree to notify us about changes in your email address, or banking or financial institution information necessary to receive bill notifications and make account payments. You agree to use the Edit Profile feature provided in the Service’s website to update your information in our records if your information changes.


Use of Account Information

We will not sell the information about your individual account to any third party. Your account information will only be used by us in these ways:

o        To complete payments using the Service;

o        To verify the existence of your electric service;

o        To provide payment history to credit bureaus; ·

o        To compile research that does not identify you as an individual;

o        To contact you about other products or services offered Ryder;

o        To fulfill requests by you for information on other services; or

o        To comply with court orders or regulatory proceedings.


You also agree that we may, and authorize us to, obtain financial information regarding your account from a financial institution to resolve payment posting problems. 


Reporting Problems or Questions

If you have questions, problems, or believe there has been an error in processing your payment, you should as soon as possible notify us via one of the following:

1. Telephone us at 800-947-9337 during customer service hours;

2.  Notify us through the e-mail Customer Service link provided.

Please include your account number, the payment involved, the question or problem you are concerned about, and the dollar amount of any error you suspect. We will use reasonable efforts to resolve any actual error within thirty (30) days from the time we receive written notice.



Stopping the Service

You may stop participating in the Service by using the Edit Profile feature provided in the Service’s web site to un-enroll. Your request will be effective within 3 business days after we process the request.  You may continue participation in the Service but you instruct us to send you a paper invoice(s) in the mail, by notifying us by telephone or through the e-mail Customer Service link provided.



We reserve the right to stop your use of the Service for any reason whatsoever, including, without limitation, if:

o        You provide incorrect information during the registration process;

o        You become more than thirty (30) days past due on your account;

o        We cannot receive payment from your bank, credit union, or other account;

o        Your e-mail address becomes invalid;

o        You become insolvent or file bankruptcy;

o        State or Federal laws or regulations require us to change the Service;

o        You violate the TAC; or

o        We discontinue the Service.


If your use of the Service ends, you will revert to receiving your printed bill in the United States mail.  The responsibilities and obligations of the TAC continue after it is terminated.


Changes to the TAC

We may change the TAC from time to time. When we change the TAC, we will endeavor to provide you a notice (i) on the Service Log-In page, and (ii) in an e-mail.  If you continue to use the Service after being notified of the changes, you have agreed to the changes in the TAC.


Additional Terms and Conditions

The TAC is in addition to any other terms applicable to other of our websites. If you subscribe to other products or services offered through our websites, there may be other TAC governing those products or services. The TAC does not alter the terms of any other agreement between us, including, without limitation, any and all Truck Lease and Service Agreements between the parties.  TAC is the Only Agreement Governing the Service.  In the event of a dispute between you and us, you agree that the TAC is the only agreement governing the Service.  No email, letter, or phone conversation can change the TAC.



You may not assign this Agreement to any other party. We may assign this Agreement to any present or future affiliate of ours. The Service may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.


No Waiver

We will not be deemed to have waived any rights or remedies hereunder unless such waiver is in writing and signed by us. No delay or omission on our part in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.




The captions of sections hereof are for convenience only and shall not control or affect the meaning or construction of any of the provisions for this Agreement.


Governing Law

This Agreement shall be governed by, and construed in accordance with, the laws of the State of Florida, without regard to its conflicts of laws provisions.