Terms And Conditions of the
Electronic Invoice Presentment and Payment Service
The parties to the present contract have requested, and
they hereby confirm their request, that it be drafted in the English language;
les parties au présent contrat ont
demandé et par les présentes elles confirment leur demande, qu´il soit rédigé
Presentment” means the online viewing of invoices.
“Electronic Invoice Payment”
means the online payment of invoices.
The “Service” means
Electronic Invoice Presentment and/or Electronic Invoice Payment as provided by
Ryder Truck Rental, Inc. (“RTR”) or its designee.
"us," and "our" refers to the RTR and its affiliates.
"your" refers to the individual or entity that is using the Service.
An "Authorized User" is any individual, which you allow to use the
Service or your password or other means to access your account.
Instruction" is the information provided by you to the Service for a bill payment
to be made to RTR or other payee (such as, but not limited to, Customer Number,
Invoice number, and Scheduled Payment Date).
is the checking account from which invoice payments will be debited which you
represent is within your custody or control.
"Business Day" is
every Monday through Friday, excluding Federal Reserve holidays.
Date" is the day you want RTR or other payee to receive your bill payment
and is also the day your Payment Account will be debited; if the Scheduled
Payment Date falls on a non-Business Day, the Scheduled Payment Date will be
considered to be the next preceding Business Day.
"Due Date" is the
date reflected on your Invoice for which the payment is due.
is a payment that has been scheduled through the Service but has not begun
“TAC” means these Terms and
these Terms and Conditions (TAC) of the Service.
Registering for the
You must complete the online
enrollment form to receive the Service, which includes Electronic Invoice
Presentment and Electronic Invoice Payment.
By acknowledging below and completing the enrollment you agree to the
TAC (as the same may be amended from time to time without notice to you) and
that we may amend the TAC without prior notice.
By completing the enrollment and Registering for the
Service, you instruct us to stop sending you a paper invoice(s) in the mail
(although we may continue do so at our option). You instruct us to notify you,
electronically at the e-mail address you supply, that your invoice(s) is
available for review and payment.
When you authorize payment,
you instruct us to draw funds from your Payment Account to pay your invoice(s).
Password and Security
You understand that your
password and any other security code are there for the protection of your
information and the integrity of your payment although we are not liable and
bear no responsibility for the failure of such safeguards to maintain the
integrity of your data. It is your responsibility to see that your password and
other security codes are not disclosed to unauthorized persons. If you believe
your password or other security codes have been stolen, or may be used
improperly, you must notify us immediately. You can contact us by using the
e-mail Customer Service link provided or by telephone to 800-947-9337.
When the Service receives a
Payment Instruction, you authorize the Service to debit your Payment Account
and remit funds on your behalf so that the funds arrive as close as reasonably
possible to the Scheduled Payment Date designated by you. You certify that any
Payment Account you add to your profile is an account from which you are
authorized to make payments, and any payment you make using the Service will
debit a Payment Account that you are legally authorized to use.
You should schedule payment
of your invoice(s) at least 2 business days prior to the date it is due so that
we receive the funds on or as close as possible to the day the bill is due. The Service is not responsible if the
payment cannot be processed for any reason whatsoever, including, without
limitation, because of any one or more of the following:
There are insufficient
funds in your banking or financial institution account, or the payment would
exceed your credit limit;
You provided any
incorrect information during the registration process;
The Service is
unavailable for technical reasons and you have been notified of the problem; or
The existence of
circumstances beyond the control of the Service including fire, flood, storm,
strikes or civil unrest.
In any case, you shall remain
liable for all amounts due unless and until the full amount of the funds are
debited from your Payment Account and paid to RTR or other applicable payee.
IN NO EVENT SHALL WE BE
LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR
EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY
THEREOF) ARISING IN ANY WAY OUT OF THE USE OF THE SERVICE FOR ANY REASON WHATSOEVER,
WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT OR OTHERWISE.
Fees and Charges
Currently, there is no charge
by us to you for using the Service. You are responsible for payment of your
invoice(s). You are also responsible for any costs of telephone and Internet
service necessary to reach us to use this Service. If a payment cannot be
completed or is refused because of insufficient funds or credit limits, you
agree that you are responsible for:
Return payment fees,
services charges, or other fees that may be assessed by third parties; and
Any fees or costs
(including legal fees and court costs) incurred in attempting to collect the
amounts from you.
Changes in Your Information
You agree to notify us about changes in your email
address, or banking or financial institution information necessary to receive
bill notifications and make account payments. You agree to use the Edit Profile
feature provided in the Service’s website to update your information in our
records if your information changes.
Use of Account Information
We will not sell the
information about your individual account to any third party. Your account
information will only be used by us in these ways:
To complete payments
using the Service;
To verify the existence
of your electric service;
To provide payment
history to credit bureaus; ·
To compile research that
does not identify you as an individual;
To contact you about
other products or services offered Ryder;
To fulfill requests by
you for information on other services; or
To comply with court
orders or regulatory proceedings.
You also agree that we may, and authorize us to, obtain
financial information regarding your account from a financial institution to
resolve payment posting problems.
Reporting Problems or
If you have questions,
problems, or believe there has been an error in processing your payment, you
should as soon as possible notify us via one of the following:
Telephone us at 800-947-9337 during customer service hours;
2. Notify us through the e-mail Customer
Service link provided.
Please include your account number, the payment involved,
the question or problem you are concerned about, and the dollar amount of any
error you suspect. We will use reasonable efforts to resolve any actual error
within thirty (30) days from the time we receive written notice.
Stopping the Service
You may stop participating in
the Service by using the Edit Profile feature provided in the Service’s web
site to un-enroll. Your request will be effective within 3 business days after
we process the request. You may
continue participation in the Service but you instruct us to send you a paper
invoice(s) in the mail, by notifying us by telephone or through the e-mail
Customer Service link provided.
We reserve the right to stop
your use of the Service for any reason whatsoever, including, without
You provide incorrect
information during the registration process;
You become more than
thirty (30) days past due on your account;
We cannot receive
payment from your bank, credit union, or other account;
Your e-mail address
You become insolvent or
State or Federal laws or
regulations require us to change the Service;
You violate the TAC; or
We discontinue the
If your use of the Service ends, you will revert to
receiving your printed bill in the United States mail. The responsibilities and obligations of the
TAC continue after it is terminated.
Changes to the TAC
We may change the TAC from
time to time. When we change the TAC, we will endeavor to provide you a notice
(i) on the Service Log-In page, and (ii) in an e-mail. If you continue to use the Service after
being notified of the changes, you have agreed to the changes in the TAC.
Additional Terms and
The TAC is in addition to any
other terms applicable to other of our websites. If you subscribe to other
products or services offered through our websites, there may be other TAC
governing those products or services. The TAC does not alter the terms of any
other agreement between us, including, without limitation, any and all Truck
Lease and Service Agreements between the parties. TAC is the Only Agreement Governing the Service. In the event of a dispute between you and
us, you agree that the TAC is the only agreement governing the Service. No email, letter, or phone conversation can
change the TAC.
You may not assign this
Agreement to any other party. We may assign this Agreement to any present or
future affiliate of ours. The Service may also assign or delegate certain of
its rights and responsibilities under this Agreement to independent contractors
or other third parties.
We will not be deemed to have
waived any rights or remedies hereunder unless such waiver is in writing and
signed by us. No delay or omission on our part in exercising any rights or
remedies shall operate as a waiver of such rights or remedies or any other
rights or remedies. A waiver on any one occasion shall not be construed as a
bar or waiver of any rights or remedies on future occasions.
The captions of sections
hereof are for convenience only and shall not control or affect the meaning or
construction of any of the provisions for this Agreement.
This Agreement shall be
governed by, and construed in accordance with, the laws of the State of
Florida, without regard to its conflicts of laws provisions.